Introduction to Y Meadows

What is Y Meadows:

Y Meadows is an AI Customer Service solution that offers users the ability to route, enrich, deflect and resolve messages with little to no human intervention. Y Meadows is not a ticketing management system or Zendesk alternative, rather an Automated Customer Service agent, who can empower human agents by handling rote or repetitive tasks which leads to a more productive, proactive, and positive service team.

Why is Y Meadows So Useful:

Customer Service has become more than a simple need for businesses. It has become synonymous with a business's brand and reputation. As communication channels have grown, more support teams are struggling to maintain and improve their basic KPIs like CSAT. Y Meadows was built to reduce the amount of tickets teams have to handle by using advanced AI to solve basic problems so agents can spend their time on high level tasks.

How Y Meadows is So Effective:

Y Meadows is essentially a two step process. The first step uses advanced NLP (Natural Language Processing) to understand the Intent (or point) of a customer message. The AI model doesn't merely focus on keywords but context, which enables it to confidently classify messages with the same Intent despite how they are phrased.

Once the model identifies the customer's requirements, the Y Meadows Journey Engine (workflow process) comes into play. Using Pre-built workflows and APIs, users can create customer Journeys that do anything from routing messages to specific customer service team members or queues, deflecting messages with KB articles, enriching tickets with helpful data so agents can quickly resolve messages, to even automating end-to-end resolution processes.

Who Was Y Meadows Created For:

Y Meadows was created for customer service teams who want to take support to the next level. Built with enterprise features such as internationalization, high level product security, and multiple deployment options, Y Meadows is an easy option for enterprise businesses looking to enhance their digitization strategies as well as small businesses that are looking for tools to enhance their support capabilities.

Learn more about how Y Meadows can help automate processes end to end: