Intents

What is an Intent

An intent is the purpose of a message or ticket sent from a customer. Y Meadows AI reads the message and derives the intent or point of the message.

At their core, intents in Y Meadows are essentially use case categories. Users train the AI models on specific intent categories which allow the AI to read messages and understand what category of message they fall under. For example, if a service team has a high volume of change password requests, they would create an intent for that use case. Once the model has been trained, it should be able to accurately categorize messages with "change password" intents even when keywords or sentence structures are completely different.

Learn more about Intents here

Adding or Editing Intents:

To add a new intent in Y Meadows, navigate to Components and select Intents:

Simply hit the +Intent button and fill out a name (required) and description (optional) and save.

Adding an intent does not mean it is ready to be used! Each intent needs to be trained with sample messages and return high accuracy results prior to them being used in real time.

Learn how to create data sets here.

Deleting Intents:

To remove an intent in Y Meadows, navigate to Components and select Intents.

Find the Intent you want to remove and click on the Garbage Icon to delete it.