Get Contact Information

The HubSpot - Get Contact Information step makes it possible to get information about any single field for a HubSpot Contact. The contact is referenced by the Contact ID.

Inputs

Connection

Select a connection that contains the passwords or keys that are needed to access a specific HubSpot instance. Since users can not enter secret information directly into the step input, a connection must be created in advance. Generally, connections are created by Administrators or IT Staff who have access to the necessary credentials.

Contact ID

The Contact ID is usually found by using another step to look up a contact by email address or phone number.

Field Name

Enter the name of the Field/Property that should be returned. Don't forget to add quotes around the field name! This input expects the name/label that is visible in the UI, not the internal field name that is used in API calls.

Outputs

PropertyValue

The step returns data from the requested field/property. This information will always be returned as a string, even if the original data is in some other format. Remember to convert strings to other formats later in the Journey if necessary.

message

The "message" returned by this step is valuable mainly for troubleshooting when something goes wrong. It will contain a short message from Front about the success or failure of the attempt to archive the conversation. If trips are failing at this step users may be able to learn more about the reason for the failure by looking for the message in the trip report (found in the Analytics section of the application).