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  • Introduction to Y Meadows
  • Getting Started
  • User Management
    • User Management Overview
    • Adding New Users
    • Managing User Roles
    • Disabling or Enabling Users
    • How To Setup Okta For SSO
    • How To Setup Azure Active Directory (AD) for SSO (Single Sign-On)
  • Components
    • Components Overview
    • Connections Types
    • Connections
      • How to make a Salesforce Connection
    • Intents
    • Review Queues
  • Journeys
    • The Fallback Path
    • The Junction Path
    • The Journey Path
    • Steps
      • Junction Source Step
      • Message Source Step
      • Fallback Source Step
      • Junction Processor Step
      • Render Template
      • Decision Step
      • Review Step
      • Go-To Step
      • Journey Complete Step
      • Exit Step
      • Review Exit Step
      • Echo Step
    • Expressions in Step Inputs
  • Reviews
    • Reviews Overview
    • How to Approve a Message
    • How to Edit a Templated Response
    • How to Redirect an Intent
    • Routing a Message for Manual Handling
  • Analytics
    • Trips Analytics
  • Integrations
  • Front
    • Connecting Y Meadows and Front
    • Add Tags to a Conversation
    • Remove Tags from a Conversation
    • Return Conversation Information
    • Move a Conversation
    • Add Comment to a Conversation
    • Create Draft Message
    • Create Draft Reply to a Conversation
    • Send Response to a Message
    • Assign a Conversation
    • Archive a Conversation
  • Zendesk
    • Connecting Y Meadows and Zendesk
    • Update Ticket Fields
    • Add a Comment to a Ticket
  • Salesforce
    • Connecting Y Meadows and Salesforce
    • Case to Queue
    • Email from Case
    • Case Fields
    • Post to Case
  • Help Scout
    • Connecting Y Meadows and Help Scout
    • Add Tags to Conversation
    • Assign Conversation
    • Reply to Conversation
    • Get Tags from Conversation
  • Hubspot
    • Connecting Y Meadows and HubSpot
    • Update Contact
    • Get Contact Information
    • Update Contact's Deal
    • Get Deal Info from Contact or Deal ID
    • Get Deal Information
    • Lookup Deal ID by Name
    • Remove Deal Association
  • Microsoft 365
    • How to Set Up Microsoft 365 As A Message Source Connection
  • Microsoft Teams
    • Setting up Microsoft Teams Bot as A Message Source
  • Kustomer
    • Connecting Kustomer to Y Meadows
  • Jira
    • Connecting Jira Service Management to Y Meadows
    • Jira - Create a Jira Issue
  • Background Information
    • Everything you need to know about Intents
    • Creating Intent Datasets
    • Y Meadows Technical Overview
  • Support
    • How to Report an Issue
  • Release Notes
    • Product Release Notes Q1 2022
    • Product Release Notes Q2 2022
    • Product Release Notes Q3 2022
    • Product Release Notes Q4 2022
    • Product Release Notes Q1 2023
    • Product Release Notes Q2 2023
    • Product Release Notes Q3 2023
    • Product Release Notes Q4 2023
    • Product Release Notes Q1 2024
    • Product Release Notes Q2 2024
    • Product Release Notes Q3 2024
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  1. Release Notes

Product Release Notes Q2 2024

In Q2, Y Meadows enhanced product functionality with significant updates to the back end and front end systems, including broader integration capabilities with platforms like Hubspot, OSC, and Salesforce, and introduced new frontend features for improved user testing. Y Meadows also focused on stability improvements and expanding our toolset to streamline workflows and enhance platform reliability and added chat widget functionality.

JourneyBot:

  • Support ending the chat session

  • Handle live chat switch button

  • Handle end chat button

  • Show bot button message

  • Show bot form message

  • Show bot markdown message

  • Handle button press

  • Handle form submittal

  • In-app Journey testing

In-app Journey testing

Steps

In Q2, Y Meadows developed a large number of custom steps for implementations, as well as additional steps to round out integrations with systems like ServiceNow, Hubspot, Stripe and Oracle. Some examples are:

  • Slack - Lookup User by Username or Email address

  • Update Shopify Order

  • Oracle - Add Internal Note

  • Oracle - Get Ticket Field

  • Oracle - Update ticket field

  • Oracle - Assign ticket to user

  • Search for Stripe Customer

  • Search Stripe Payments

  • Cancel Stripe Payments

  • Cancel Stripe Subscriptions

  • Convert Excel Data to Lis

  • Hubspot - Update Object

  • Hubspot - Get Email Envelope from Ticket

  • Hubspot - Associate Objects

  • Hubspot - Get Companies from Ticket

  • Hubspot - Remove Companies from Ticket

  • Hubspot - Add Contact to Ticket

  • Hubspot - Get Contacts from Ticket

  • Hubspot - Remove Contacts from Ticket

  • Hubspot - Get Companies from Company

  • Zendesk: Get user conversations

  • Add tags to Gorgias ticket

  • SerpApi - Maps Place Result

  • SerpApi - Google Search Knowledge Graph

  • SerpApi - Google Images API

  • Web Scrape

  • YM: Tools - Round Robin Assignment

  • YM: Tools - Multi Trip Launcher

  • Salesforce: Get Associated Objects

  • Salesforce: Get Data from Object

  • Salesforce: Add Note to Object

  • Google Sheets - Clear Rows

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Last updated 8 months ago

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