Product Release Notes Q1 2024

In Q1, Y Meadows enhanced product functionality with significant updates to the back end and front end systems, including broader integration capabilities with platforms like Intercom, Slack, and Hubspot, and introduced new frontend features for improved user experience. Y Meadows also focused on stability improvements and expanding our toolset to streamline workflows and enhance platform reliability.

• Hubspot retriever

• Path Layout Improvements

• Emerging issues detection step edits

• Zendesk Knowledge base - remove drafts from index

Steps

In Q1, Y Meadows developed a large number of custom steps for implementations, as well as additional steps to round out integrations with systems like ServiceNow, Intercom, Zendesk and Jira. Some examples are:

• Jira Service Desk - Update Ticket Status

• Jira Service Desk - Raise Opsgenie Alert

• Jira Service Manager - Update Assignee

• Jira - List Linked Tickets

• Jira - Link list of tickets to a ticket

• Confluence - Download space as JSON file

• YM: Tools - Start Trip

• YM: Tools - Predict Multiple Fields

• YM: Tools - Validate and Standardize Address

• YM: Tools - Convert text to file

• YM Tools - Make Image from HTML

• Google: DocumentAI - OCR Convert PDF Document

• Google - Sheets: Convert to CSV

• Google: Sheets - Cell Lookup

• Google - Sheets: Make New Sheet

• Google - Drive: Make Folder

• Zendesk - Get Chat Transcript for Ticket

• Zendesk: Get Ticket Comments

• Hubspot - Add Comment to Conversation

• Hubspot - Create Note

• Airtable Update Record

• Intercom - Get Tags

• Intercom - Get Topics

• Intercom - Get Contact Notes

• Service Now: Link child CSM incidents to PSI

• Service Now: Create parent CSM incident (PSI)

• Service Now- Get Case ID from Case Number

• Shopify: Put Shopify Order on HOLD

• Shipstation: Update Order

• Shipstation: Get Orders for a User/Status

• SAP - Get Purchase Order

• Zendesk - Get Chat Transcript for Ticket

• Zendesk: Get Ticket Comments

Stability / Bug Fixes

• Updates to KB processing speed

• Updates for step creation

• Fix Multiple KB Lookup step

• Updates to SF retriever - Sort alphabetically

• Journey Builder - resizable overview panel