Product Release Notes Q1 2024
In Q1, Y Meadows enhanced product functionality with significant updates to the back end and front end systems, including broader integration capabilities with platforms like Intercom, Slack, and Hubspot, and introduced new frontend features for improved user experience. Y Meadows also focused on stability improvements and expanding our toolset to streamline workflows and enhance platform reliability.
Hubspot retriever
Path Layout Improvements
Emerging issues detection step edits
Zendesk Knowledge base - remove drafts from index
Steps
In Q1, Y Meadows developed a large number of custom steps for implementations, as well as additional steps to round out integrations with systems like ServiceNow, Intercom, Zendesk and Jira. Some examples are:
Jira Service Desk - Update Ticket Status
Jira Service Desk - Raise Opsgenie Alert
Jira Service Manager - Update Assignee
Jira - List Linked Tickets
Jira - Link list of tickets to a ticket
Confluence - Download space as JSON file
YM: Tools - Start Trip
YM: Tools - Predict Multiple Fields
YM: Tools - Validate and Standardize Address
YM: Tools - Convert text to file
YM Tools - Make Image from HTML
Google: DocumentAI - OCR Convert PDF Document
Google - Sheets: Convert to CSV
Google: Sheets - Cell Lookup
Google - Sheets: Make New Sheet
Google - Drive: Make Folder
Zendesk - Get Chat Transcript for Ticket
Zendesk: Get Ticket Comments
Hubspot - Add Comment to Conversation
Hubspot - Create Note
Airtable Update Record
Intercom - Get Tags
Intercom - Get Topics
Intercom - Get Contact Notes
Service Now: Link child CSM incidents to PSI
Service Now: Create parent CSM incident (PSI)
Service Now- Get Case ID from Case Number
Shopify: Put Shopify Order on HOLD
Shipstation: Update Order
Shipstation: Get Orders for a User/Status
SAP - Get Purchase Order
Zendesk - Get Chat Transcript for Ticket
Zendesk: Get Ticket Comments
Stability / Bug Fixes
Updates to KB processing speed
Updates for step creation
Fix Multiple KB Lookup step
Updates to SF retriever - Sort alphabetically
Journey Builder - resizable overview panel
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