Add Tags to Conversation

The Help Scout - Add Tags to a Conversation step is used to add one or more tags to a conversation.

Inputs

Connection:

Select a connection that contains the passwords or keys that are needed to access a specific Help Scout instance. Since users cannot enter secret information directly into the step, a connection must be created in advance. Generally, connections are created by Administrators or IT Staff who have access to the necessary credentials.

Conversation ID:

The 'source' step in the Journey should provide the Conversation ID in the ExternalID output. That can be used to fill in this input.

List of Tag Names to Add:

This input should contain a list of tags that are to be added to the conversation. The list must be formatted as a standard Python list and each tag must be a string. Tags in Help Scout do not need to be chosen from a pre-set list but it is important to be consistent. If a literal value is used for this input it should look like one of the following: ['Tag 1'] ['Tag 1', 'Tag 2']

Outputs

success:

If the step successfully removes the association between the contact and the deal it will return a True value, otherwise this output will be False.

message:

The "message" returned by this step is valuable mainly for troubleshooting when something goes wrong. It will contain a short message from Front about the success or failure of the attempt to archive the conversation. If trips are failing at this step users may