Junction Source Step

The Junction Source Step is not available in the Step Library, instead a copy of this step is automatically present as the first step in any Journey Path. The purpose of the Junction Source is to define which Intents get routed to a particular Journey Path. Adding an intent as an input to the Junction Source Step is an indication that messages that match that intent should be processed by this path.

It is also the source of a number of Outputs that can be used in the Journey to serve as inputs to other steps.

Inputs

Intents

Select one or more intents so that messages that have that intent can be processed by this path. Note that it is possible to assign the same intent to more than one Journey Path - this should be avoided because users can’t know which Journey will process the message if more than one path is active.

Outputs

body

The main body of the incoming message is available in this output.

createdDate

The date that the incoming message was created/sent is available in this output. The date is a string in the following format “2021-06-07T18:17:00Z”.

emails

This output contains a list of all the email addresses that have been identified in the message body which have been extracted by the Y Meadows AI.

externalId

The identifier for this message in the originating system (for example, the Salesforce Case ID or the Outlook Message ID). This ID is often needed by subsequent steps that take action directly in the source system and can also be used to tie information together between the YM Trip Reporting system and the message source.

internalId

This is a unique identifier used in the Y Meadows system to track an individual message.

locations

This output contains a list of all the locations that have been identified in the message body which have been extracted by the Y Meadows AI. This can include names of cities, countries, etc.

phoneNumbers

This output contains a list of all the phone numbers that have been identified in the message body which have been extracted by the Y Meadows AI. This list is normalized so that phone numbers from the country will always have the same basic format.

predictedIntentId

Every Intent in the Y Meadows system has an associated ID. This output will contain the ID of the intent that was assigned to the message by the Y Meadows AI. This output can be used in any input that asks for an Intent.

predictionConfidence

Along with a Predicted Intent the Y Meadows AI will also provide information about the confidence level that is associated with the label. This is a number from 0 to 1 that roughly represents the likelihood that the prediction is accurate.

senderEmail

When messages are email based, this output will contain the email address of the person who sent the message.

senderName

When available the Full Name of the sender of the message will be available in this output. This information is typically provided as part of an email message and may not be accurate because email can be manipulated in several ways.

subject

When messages are email based, this output will contain the complete subject line of the original message.