Product Release Notes Q4 2023

In the quarter 4, Y Meadows enhanced product functionality with significant updates including comprehensive analytics enhancements, broader integration capabilities with platforms like Intercom, Slack, and Gorgias, and introduced new frontend features for improved user experience. Y Meadows also focused on stability improvements and expanding our toolset to streamline workflows and enhance platform reliability.

• Completed Analytics enhancements suite

• Introduced Global ID’s for step factories

• Enhanced Intercom integration

• Expanded Slack Integration capabilities

• Update Gorgias Integration

• Frontend feature for Path export/import capability Frontend feature for download the CSV for model training test data

• Speed up saving step inputs

• Update technical font in application to JetBrains Mono

• Enable easier intent selection in Model training

• In application path layout improvements

• FE: Web App - add fr translations

Steps

In Q4, Y Meadows developed a large number of custom steps for implementations, as well as additional steps to round out integrations with systems like ServiceNow, Intercom, Freshdesk and Hubspot. Some examples are:

• YM: Tools - Start Trip

• Airtable Update Record

• Jira - Link list of tickets to a ticket

• Jira Get Ticket Comments

• Jira - Update Ticket Status

• Intercom - Get Tags

• Intercom - Get Topics

• Intercom - Get Conversation Data

• Intercom - Update Conversation Data

• Intercom - Get User Data from Ticket

• Intercom - Add Note to Conversation

• Intercom - Get User ID from Conversation

• Hubspot - Create Note

• YM: Tools - Create Lock

• Front - Find Tags

• Zendesk - Get Brand from Conversation

• O365 - Forward Message

• Kustomer - Get Conversation User and Company

• Kustomer - Get Data from Custom class

• Kustomer - Get Company Data

• Kustomer - Move Message to New Conversation

• Service Now: CSM Case - Update Field(s)

• Service Now: CSM Case - Read Data

• Service Now: Create parent CSM incident (PSI)

• Hubspot - Find Company By Field

• Get all Gmail Messages in Inbox by Email Address

• Get Timezone for a Location

• Slack - React to Message

Stability / Bug Fixes

• Sendgrid fix for null parameters

• Emerging issues - expire rejected parents and closed incidents

• User info popup menu is not visible on Journey Detail page

• Model training setup performance degrades in case of event redelivery

• Import Path failure

• Fix model retraining errors

• Fix the multiple KB search step

• Fix error when updating step factory version