Update Contact

The HubSpot - Update Contact step makes it possible to set information about fields/properties for a HubSpot Contact. The contact is referenced by Contact ID

Inputs

Connection

Users should select a connection that contains the passwords or keys that are needed to access a specific Front instance. Since users can not enter secret information directly into the step input, a connection must be created in advance. Generally, connections are created by Administrators or IT Staff who have access to the necessary credentials.

Contact ID

The Contact ID is usually found by using another step to look up a contact by email address or phone number.

Fields and Values

The Fields and Values interface is designed to enable setting multiple fields/properties with a single step. The name of the field/property that will be set is entered on the left without using quotes around the fieldname. The field name entry box only accepts text - output from other steps can not be used. The values that will be set are entered in the expression editor on the right hand side and can make use of all the standard features of the expression editor.

To increase the number of fields that will be modified use the + button to add a new Field/Value line to the UI. To remove a line, use the - button.

Outputs

message

The "message" returned by this step is valuable mainly for troubleshooting when something goes wrong. It will contain a short message from Front about the success or failure of the attempt to archive the conversation. If trips are failing at this step users may be able to learn more about the reason for the failure by looking for the message in the trip report (found in the Analytics section of the application).