LogoLogo
  • Introduction to Y Meadows
  • Getting Started
  • User Management
    • User Management Overview
    • Adding New Users
    • Managing User Roles
    • Disabling or Enabling Users
    • How To Setup Okta For SSO
    • How To Setup Azure Active Directory (AD) for SSO (Single Sign-On)
  • Components
    • Components Overview
    • Connections Types
    • Connections
      • How to make a Salesforce Connection
    • Intents
    • Review Queues
  • Journeys
    • The Fallback Path
    • The Junction Path
    • The Journey Path
    • Steps
      • Junction Source Step
      • Message Source Step
      • Fallback Source Step
      • Junction Processor Step
      • Render Template
      • Decision Step
      • Review Step
      • Go-To Step
      • Journey Complete Step
      • Exit Step
      • Review Exit Step
      • Echo Step
    • Expressions in Step Inputs
  • Reviews
    • Reviews Overview
    • How to Approve a Message
    • How to Edit a Templated Response
    • How to Redirect an Intent
    • Routing a Message for Manual Handling
  • Analytics
    • Trips Analytics
  • Integrations
  • Front
    • Connecting Y Meadows and Front
    • Add Tags to a Conversation
    • Remove Tags from a Conversation
    • Return Conversation Information
    • Move a Conversation
    • Add Comment to a Conversation
    • Create Draft Message
    • Create Draft Reply to a Conversation
    • Send Response to a Message
    • Assign a Conversation
    • Archive a Conversation
  • Zendesk
    • Connecting Y Meadows and Zendesk
    • Update Ticket Fields
    • Add a Comment to a Ticket
  • Salesforce
    • Connecting Y Meadows and Salesforce
    • Case to Queue
    • Email from Case
    • Case Fields
    • Post to Case
  • Help Scout
    • Connecting Y Meadows and Help Scout
    • Add Tags to Conversation
    • Assign Conversation
    • Reply to Conversation
    • Get Tags from Conversation
  • Hubspot
    • Connecting Y Meadows and HubSpot
    • Update Contact
    • Get Contact Information
    • Update Contact's Deal
    • Get Deal Info from Contact or Deal ID
    • Get Deal Information
    • Lookup Deal ID by Name
    • Remove Deal Association
  • Microsoft 365
    • How to Set Up Microsoft 365 As A Message Source Connection
  • Microsoft Teams
    • Setting up Microsoft Teams Bot as A Message Source
  • Kustomer
    • Connecting Kustomer to Y Meadows
  • Jira
    • Connecting Jira Service Management to Y Meadows
    • Jira - Create a Jira Issue
  • Background Information
    • Everything you need to know about Intents
    • Creating Intent Datasets
    • Y Meadows Technical Overview
  • Support
    • How to Report an Issue
  • Release Notes
    • Product Release Notes Q1 2022
    • Product Release Notes Q2 2022
    • Product Release Notes Q3 2022
    • Product Release Notes Q4 2022
    • Product Release Notes Q1 2023
    • Product Release Notes Q2 2023
    • Product Release Notes Q3 2023
    • Product Release Notes Q4 2023
    • Product Release Notes Q1 2024
    • Product Release Notes Q2 2024
    • Product Release Notes Q3 2024
Powered by GitBook
On this page

Was this helpful?

Jira

PreviousConnecting Kustomer to Y MeadowsNextConnecting Jira Service Management to Y Meadows

Last updated 3 months ago

Was this helpful?

Y Meadows client environments come with a pre-built Jira Connection Type and steps. This allows clients that use Zendesk to quickly start handling messages from Jira with Y Meadows automation Journeys.‌

To begin using this integration, users have to Connect Y Meadows and Jira.‌

Built In Steps:

  • Jira - Add Comment To Service Desk Ticket

  • Jira - Close Issue

  • Jira - Create Issue

  • Jira - Edit Ticket Fields

  • Jira - Get Ticket Information

  • Jira - Link Issue

  • Jira - Link list of tickets to a ticket

  • Jira - List Linked Tickets

  • Jira - Update Ticket Status

  • Jira – Get First Response Status

  • Jira – Get Ticket Comments

  • Jira: Get Field Value By Name

Connecting Jira Service Management to Y Meadows