Trips Analytics

Trips Analytics supplies users with insights into how trips are performing and gives them the ability to identify errors or incidents.

The reporting screen lists all of the trips that have been run. Users can also search using an external ID (for example, a Salesforce case ID or a Zendesk ticket ID) for a specific trip.

Each trip in the list contains detailed information for that trip, including the Start Time, Status, Path, Intent, Incident (when applicable) and the External Message ID.

Users can Sort the trips by Newest or Oldest messages, and can Filter by Trip Status or Path:

Users can quickly remove filters with the Reset button in the top right corner.

If a user wants to take a deeper look at a specific Journey they can open the details page by clicking on the Open button on the right side of the row.

The trip details page has the basic information about the trip on the right side of the page in the Details panel:

On the left side of the page, the user has a few views that can give them more information about the trip and what may have caused an error.

The Trip Manifest displays the list of executed steps in the Trip, which users can open for more detail of a particular step (the inputs and outputs, and error messages).

The Data Map shows the entire data map of the trip inside of a JSON viewer so technical users can review the types and code used to make up the steps and trip.

The Original Message gives the user more context by displaying the original customer message in the trip:

Using these tools provides users with the visibility to monitor trips and status, and identify and act on error messages or connectivity issues.