Fallback Source Step

The Fallback Source Step is not available in the Step Library, instead a copy of this step is automatically present as the first step in any Fallback Path. The purpose of the Fallback Source is to be the home for a number of outputs. These outputs can be used in the Fallback Path as inputs to other steps and allow the user to update source systems and “clean up” any changes that may have been made in other paths.

Inputs

None

Outputs

body

The main body of the incoming message is available in this output.

createdDate

The date that the incoming message was created/sent is available in this output. The date is a string in the following format “2021-06-07T18:17:00Z”.

externalId

The identifier for this message in the originating system (for example, the Salesforce Case ID or the Outlook Message ID). This ID is often needed by subsequent steps that take action directly in the source system and can also be used to tie information together between the YM Trip Reporting system and the message source.

internalId

This is a unique identifier used in the Y Meadows system to track an individual message.

senderEmail

When messages are email based, this output will contain the email address of the person who sent the message.

senderName

When available the Full Name of the sender of the message will be available in this output. This information is typically provided as part of an email message and may not be accurate because email can be manipulated in several ways.

subject

When messages are email based, this output will contain the complete subject line of the original message.