Product Release Notes Q3 2023
In Q3, Y Meadows focused on adding integration features and enhancements for users, and focused significantly on onboarding new clients and systems.
Add backup annotation to NLP inference pods for in-app trained AI models
Created Microsoft 365 Message Retriever That Works With Delegated Access
Updated ServiceNow retriever to support service requests
Completed emerging issues (Parenting) capabilities
Updated Slack Retriever for emoji reactions
Updated training set comparisons
Updated FE server
Intercom integration (v1)
Steps:
In Q3, Y Meadows developed a large number of custom steps for implementations, as well as additional steps to round out integrations with systems like ServiceNow, Intercom, Freshdesk and Hubspot. Some examples are:
Front - Get Comments
Gorgias: Retrieve Ticket Information
Google Vertex AI Text Completion
Internal Reply to Gorgias Ticket
New Factory: Kustomer - Get Customer Data
New Factory: SNOW RITM - Get all ticket details
New Factory: SNOW RITM - Get "Details" of an RITM
New Factory: SNOW RITM - Get email from user ID
New Factory: SNOW RITM - Get RTIM Approver ID (or email) from ticket
New Factory: SNOW RITM - Update field details
Office 365: Create Draft Reply
Salesforce - Delete Permission Set Assignments
Service Now: Create Parent Incident (PSI)
Service Now Request Item - Update Catalog Task
Slack - Multi Button Response
Zendesk: Add Tag to Ticket
Zendesk: Create a Side Conversation
Zendesk: Download Attachments from Ticket
Stability / Bug Fixes:
Update monitoring
Update BE/Core Version
Added additional scopes to the Gmail OAuth connection, so that they can be used by steps
Support accessing shared inboxes with the Microsoft 365 delegated access connection
Update frontend-server
Increased frequency of ServiceNow message polling
Updated packages to fix security issues
Recall scores for models are calculated incorrectly
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