Product Release Notes Q3 2023

In Q3, Y Meadows focused on adding integration features and enhancements for users, and focused significantly on onboarding new clients and systems.

• Add backup annotation to NLP inference pods for in-app trained AI models

• Created Microsoft 365 Message Retriever That Works With Delegated Access

• Updated ServiceNow retriever to support service requests

• Completed emerging issues (Parenting) capabilities

• Updated Slack Retriever for emoji reactions

• Updated training set comparisons

• Updated FE server

• Intercom integration (v1)

Steps:

In Q3, Y Meadows developed a large number of custom steps for implementations, as well as additional steps to round out integrations with systems like ServiceNow, Intercom, Freshdesk and Hubspot. Some examples are:

• Front - Get Comments

• Gorgias: Retrieve Ticket Information

• Google Vertex AI Text Completion

• Internal Reply to Gorgias Ticket

• New Factory: Kustomer - Get Customer Data

• New Factory: SNOW RITM - Get all ticket details

• New Factory: SNOW RITM - Get "Details" of an RITM

• New Factory: SNOW RITM - Get email from user ID

• New Factory: SNOW RITM - Get RTIM Approver ID (or email) from ticket

• New Factory: SNOW RITM - Update field details

• Office 365: Create Draft Reply

• Salesforce - Delete Permission Set Assignments

• Service Now: Create Parent Incident (PSI)

• Service Now Request Item - Update Catalog Task

• Slack - Multi Button Response

• Zendesk: Add Tag to Ticket

• Zendesk: Create a Side Conversation

• Zendesk: Download Attachments from Ticket

Stability / Bug Fixes:

• Update monitoring

• Update BE/Core Version

• Added additional scopes to the Gmail OAuth connection, so that they can be used by steps

• Support accessing shared inboxes with the Microsoft 365 delegated access connection

• Update frontend-server

• Increased frequency of ServiceNow message polling

• Updated packages to fix security issues

• Recall scores for models are calculated incorrectly