Getting Started

What can you do with Y Meadows?

Y Meadows is a powerful API workflow tool with unique AI capabilities. It can be used for a large variety of use cases and methodologies, but has been primarily used for customer service. Adopting automation can make your customer support agents far more efficient and happier due to reducing mundane or repetitive cases.

For Administrators

Contents

Section 1: User Management
User Management Overview
Adding and Removing Users
How to Add or Remove the Administrator Role
How to Add or Remove the Agent Role

Section 2: Components
Components Overview
Connection Types
Connections
Intents
Review Queues

The Fallback Path
The Junction Path
The Journey Path
Steps
Expressions in Step Inputs

Section 4: Reviews
Reviews Overview
How to Approve a Message
How to Edit a Templated Response
How to Redirect an Intent
Routing a Message for Manual Handling

Section 5: Analytics
Trips Analytics

Section 6: Integrations
Front
Salesforce
HubSpot
Zendesk

Everything you Need to know about Intents
Creating Intent Datasets

For Agents

Y Meadows is built to help agents resolve messages more efficiently. The software does most of the heavy lifting but can sometimes require an agent to supervise the process. Agents should be able to use the tool to quickly cycle through queues and approve or reroute messages with little to no time spent on each one.

Here are the topics most relevant to users with the Agent role:

Content

Section 1: Supervising Journeys with Reviews
Reviews Overview
How to Approve a Message
How to Edit a Templated Response
How to Redirect an Intent
Routing a Message for Manual Handling

Section 2: Labeling Messages for Model Training
Creating Data Sets