Getting Started

What can you do with Y Meadows?

Y Meadows is a powerful API workflow tool with unique AI capabilities. It can be used for a large variety of use cases and methodologies, but has been primarily used for customer service. Adopting automation can make your customer support agents far more efficient and happier due to reducing mundane or repetitive cases.

For Administrators

Contents

Section 1: User Management

User Management Overview

Adding and Removing Users

How to Add or Remove the Administrator Role

How to Add or Remove the Agent Role

Section 2: Components

Components Overview

Connection Types

Connections

Intents

Review Queues

The Fallback Path

The Junction Path

The Journey Path

Steps

Expressions in Step Inputs

Section 4: Reviews

Reviews Overview

How to Approve a Message

How to Edit a Templated Response

How to Redirect an Intent

Routing a Message for Manual Handling

Section 5: Analytics
Trips Analytics

Section 6: Integrations
Front
Salesforce
HubSpot
Zendesk

Everything you Need to know about Intents

Creating Intent Datasets

For Agents

Y Meadows is built to help agents resolve messages more efficiently. The software does most of the heavy lifting but can sometimes require an agent to supervise the process. Agents should be able to use the tool to quickly cycle through queues and approve or reroute messages with little to no time spent on each one.

Here are the topics most relevant to users with the Agent role:

Content

Section 1: Supervising Journeys with Reviews

Reviews Overview

How to Approve a Message

How to Edit a Templated Response

How to Redirect an Intent

Routing a Message for Manual Handling

Section 2: Labeling Messages for Model Training

Creating Data Sets